SHOP WITH US FOR THE HOLIDAYS! LIMITED EDITION ADVENT CALENDARS AVAILABLE NOW! PLEASE NOTE, DUE TO THE HOLIDAY RUSH, OUR CURRENT PROCESSING TIMES HAVE BEEN EXTENDED TO 4-8 BUSINESS DAYS ON ORDERS PLACED IN OUR SHOP AND 6-10 BUSINESS DAYS ON WHOLESALE ORDERS.

FAQ

General Questions

I have placed an order. When can I expect my package to arrive?

A: All of our handmade items are made to order. Our general processing time on most orders is 3-6 business days, although larger wholesale orders may take longer. Upon checking out, available shipping options will also give you an estimate of when you can expect your package to arrive, after it is processed.

Why choose Dante's Doggy Delights?

A: By choosing Dante's Doggy Delights, you are choosing quality and care that we invest in each one of our products. You are choosing wholesome ingredients in the treats you give to your best friend that are always free of preservatives, soy, and corn. All of our products are handmade by mom & pup so you can trust that we have paid attention to the little details and created each product with love. 

Do you offer wholesale pricing?

A: Yes, we offer wholesale pricing to gift box subscription companies, pet stores, hotels, and retailers, as well as offer wholesale discounts on some of our products to those looking to purchase in bulk quantities. To know more about our wholesale pricing and catalog, please contact us directly.

Where else can I purchase Dante's Doggy Delights?

A: In addition to purchasing here, you can also find us on Etsy and in select stores. If you have a favorite pet store or pet subscription box, feel free to let them know about us, too and that you would love for them to carry our products!

How can I receive a discount?

A: We offer discounts for those purchasing bulk quantities. You can also sign up for our email newsletter to receive exclusive discounts and promotions!

 

Barkery & Treats

What kind of ingredients do you use in your dog treats and barkery items?

A: We use only the best all natural & organic ingredients in our treats, and we NEVER use preservatives, soy, or corn. You can learn more about the ingredients we use by clicking on "Our Ingredients" link. Each product in our shop also has a description of the individual ingredients in each product.

What is the shelf life of your dog treats?

A: All of our treats are free of preservatives! To maintain their shelf life, we simply bake and dehydrate them. All of our treats have a guaranteed shelf life of six months, stored at room temperature. This excludes our cakes and cupcakes.

Do you accommodate dogs with allergies? 

A: Many of our treats have the option to be made gluten-free! The option will appear on each product listing if it is available, or you may contact us directly to create something special for your pup.

 What is the texture of your gourmet dog cookies like?

A: Our regular recipe gourmet dog cookies are crunchier than a regular cookie. This is because they are dehydrated to maintain their shelf life without the use of preservatives. This also helps them to maintain their integrity during the shipping process so you do not end up with broken cookies. If you are looking for a cookie that is not as hard as our regular recipe cookies, we suggest our gluten-free recipe instead. While it is still crunchy like a dog biscuit and still holds up well during the shipping process in our packaging, these can be easily broken in half by hand if you tend to give your dog smaller pieces.

Shipping

Where do you ship?

A: We ship anywhere in Canada and The United States.

How do you ship your packages and how much does it cost?

A: We ship all of our orders with Canada Post. Upon checking out, the cost of shipping will be calculated for you in Canadian currency (unless otherwise specified). To save on shipping costs, we suggest purchasing more than one item from or shop to take advantage of Canada Post shipping rates. All of our packages come with a tracking number. 

How long does shipping take?

A: On average, packages within Canada take anywhere between 1-10 business days. Provinces along the west coast will ship quicker, while provinces located further east will take longer. For packages being shipped to The United States, the average shipping time is 4-10 business days. However, some packages can take up to 15 business days to be delivered, depending on how fast they are processed through customs. Faster shipping times can be expected to the states in the west coast, while those located on the east coast may take longer. Upon checking out, available shipping options will also show their estimated shipping times. Please keep in mind that orders placed around the holidays may take longer than usual. In addition, please also keep in mind that some areas may experience some delays due to the postal service taking extra measures and precautions due to Covid-19. Always remember to place your order in advance and if you have any issues with the delivery of your package, we recommend contacting Canada Post or USPS directly.