FAQ

General Questions

I have placed an order. When can I expect my package to arrive?

A: Our general processing time on most orders is 3-5 business days, although larger wholesale orders may take longer. Items purchased from our barkery are made fresh to order so please allow adequate time for us to create your order, as well as take into consideration the time it takes to ship to ensure that your order arrives on time, especially if it is for an event.

Why choose Dante's Doggy Delights?

A: By choosing Dante's Doggy Delights, you are choosing quality and care that we invest in each one of our products. You are choosing wholesome ingredients in the treats you give to your best friend that are always free of preservatives, soy, and corn. All of our products are handmade by mom & pup so you can trust that we have paid attention to the little details and created each product with love. And when you choose Dante's Doggy Delights, you are helping other animals in need in the process, as we donate a portion of our products & profits to animal charities and causes.

Do you offer wholesale pricing?

A: Yes, we offer wholesale pricing to gift box subscription companies, pet stores, hotels & dog groomers, or anyone looking to purchase in bulk quantities. To know more about our wholesale pricing and catalog, please contact us directly.

Where else can I purchase Dante's Doggy Delights?

A: In addition to purchasing here, you can also find us on Etsy. If you have a favorite pet store or pet subscription box, feel free to let them know about us, too and that you would love for them to carry our products!

How can I receive a discount?

A: We offer discounts for those purchasing bulk quantities. You can also sign up for our email newsletter to receive exclusive discounts and promotions!

 

Barkery & Treats

What kind of ingredients do you use in your dog treats and barkery items?

A: We use only the best all natural & organic ingredients in our treats, and we NEVER use preservatives, soy, or corn. You can learn more about the ingredients we use by clicking on "Our Ingredients" link. Each product in our shop also has a description of the individual ingredients in each product.

What is the shelf life of your dog treats?

A: All of our treats are free of preservatives! To maintain their shelf life, we simply bake and dehydrate them. All of our treats have a guaranteed shelf life of six months, stored at room temperature. This excludes our cake and pupcakes, which have a shelf life of three weeks, refrigerated.

Do you accommodate dogs with allergies? 

A: Many of our treats have the option to be made gluten-free! The option will appear on each product listing if it is available.

 

Shipping

Where do you ship?

A: We ship anywhere in Canada and The United States.

How do you ship your packages and how much does it cost?

A: We have flat rate shipping costs for customers within Canada and The United States. These costs are in Canadian currency and will be reflected when you check out. To save on shipping costs, we suggest purchasing more than one item from or shop to take advantage of our flat rate shipping! All of our packages are shipped with Canada Post and come with a tracking number. 

How long does shipping take?

A: On average, packages within Canada take anywhere between 1-7 business days. Provinces along the west coast will ship quicker, while provinces located further east will take longer. For packages being shipped to The United States, the average shipping time is 4-8 business days. However, some packages can take up to 2 weeks to be delivered, depending on how fast they are processed through customs. Faster shipping times can be expected to the states in the west coast, while those located on the east coast may take longer.

I live in Vancouver, BC. Do you offer a shipping discount?

A: Yes, we do. Residents located in the lower mainland receive a flat rate shipping cost of $10. While you will pay our standard shipping rate upon checking out, after your order is processed, you will be refunded the extra shipping costs.